Our Most Frequently Asked Questions
Yes! All of our jewelry is guaranteed to be authentic! Real gold, real diamonds, real gems. We never deal in plated or fake jewelry.
Yes, When you order your ring you will be able to choose your ring size and we will custom make that just for you. If you need a different size other than what is listed please inform us and we will accommodate your request.
Iturralde Diamonds has the capability to make custom jewelry to fit your needs whether it be buying a large diamond to changing the color of gold we can do it all.
We will begin making your jewelry piece(s) as soon as we receive payment confirmation. From mold to finished product will take approximately 2 weeks and we strive to aim for shorter fulfillment periods. Fulfillment takes approximately 10-14 days because all items are handmade. We appreciate your patience.
Yes we ship internationally for all jewelry orders. International deliveries will be sent via FedEx International Priority.
If you would like to carry our products in your store, or would like to sell them please get in contact with us at Sales@IturraldeDiamonds.com or visit our wholesale jewelry section for more information
Shipping & Returns
Iturralde Diamonds uses Fedex,UPS, and DHL Insured for all deliveries. USA residents can expect 2-3 day transit time to your door. International from 7-10 business days. ALL ITEMS ARE SIGNATURE DELIVERY REQUIRED. PACKAGES WILL NOT BE LEFT AT DOOR STEP DUE TO FRAUD.
Iturralde Diamonds accepts returns on all items if they are not scratched broken or damaged in any way. If you want to return your order please advise us first. All orders must be sent back insured and signature delivery 7 days after receipt and inspection.